7 Emergencies When You Need Quick Website Support

In case of website emergencies like a crash, hacking, slow loading speed, server failure, data loss, etc., immediately contact your web host company or consult a professional web developer.
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You may experience some critical problems related to your website for which you will need urgent support from a professional web developer. This blog post shares seven emergencies when you may need quick website support.

get website support for these emergencies

1. Website Crashes

A sudden website crash can happen for any reason, such as server overload, coding errors, plugin conflicts, etc. A website crash can lead to financial losses for businesses that rely entirely on their websites. To diagnose and troubleshoot the cause behind a website crash, you may need urgent website support from your developer. Some website agencies in Singapore, like Innomedia, offer website support for emergencies like website crashes.

What should you do if your website has crashed?
  • Contact your website hosting agency and request that the server load be checked.
  • If your hosting server looks fine, contact a professional web developer to check the codes, plugins/modules.
  • Request your hosting agency to restore your website’s backup.

2. Hacked Website

When your website gets hacked, it can damage your reputation, cause business loss, and cause a loss of SEO rankings. A website is prone to hacking when it lacks security. If your website has been hacked, you must hire a developer who can provide you with urgent website support.

What should you do when your website is hacked?
  • Contact your hosting support and request that any previous backups be restored. Once the website is restored, change all the necessary passwords (admin password, control panel credentials, FTP details, database credentials).
  • Subscribe to a security tool such as Sucuri that can help detect the cause behind website hacking and fix it.
  • For a permanent solution, hire a professional website builder in Singapore to upgrade & maintain your website.

3. E-commerce Checkout Issues

If you run an e-commerce business and your users cannot checkout, this could be an emergency to look into. For e-commerce businesses, checkout glitches can result in financial loss. The most common reason for a checkout glitch is the conflict of plugins/modules of the website. Contact an e-commerce developer who can help you fix the checkout issues on your store.

4. Slow Website

Is your website loading slow? This issue can turn your users away when they visit your website, forcing them to quit immediately. There could be many reasons for a slow-loading website, such as lack of caching, inefficient codes, poor hosting performance, too many redirects/HTTP requests, unoptimized images, outdated theme/plugin, etc. If you rely on your website to get customers and business, this should be an emergency for you to seek an immediate resolution or support to fix this issue.

What should you do in the event your website loads slowly?
  • Check with your web hosting provider if the issue is with the server.
  • Install a cache plugin if you have a WordPress website. One of the best cache plugins is “W3 Total Cache”.
  • If the above solutions don’t work, hire a professional developer to upgrade your website’s theme and plugins or look into the codes and optimize them.

5. Server or Hosting Failures

Your website may also suddenly stop working if the server resources fail. It’s a situation when you will need urgent support from your web developer. As an experienced web design agency in Singapore, we have helped several clients with hosting issues that have caused their websites to stop working.

What should you do if your website stops working because of a server failure?
  • The first step is a no-brainer one. Contact your hosting provider and get the server checked & fixed.
  • Consider changing the server if this issue happens frequently.
  • Consult a professional web developer who can recommend a reliable yet affordable web hosting company.

At Innomedia, we provide express service to clients who want to change their servers and migrate their websites to another server.

6. Broken Features or Functionality

Sometimes, your website features may stop working due to plugin conflicts or outdated codes. This issue can affect the user experience on your website, making it another emergency when you may need urgent support from your web developer. This can happen for a few reasons as the following:

  • Your plugins conflict with each other.
  • Your website plugins do not support your theme.
  • Your website plugins are no longer compatible with your server’s newer version.
  • The codes of your website’s CMS or plugins are outdated.

If your website features are not working as they should or have been, contact us now & get unbeatable website support.

7. Data Loss or Corruption

Another emergency when you will need immediate support of your web developer is data loss. Data loss on a website can occur for many reasons, including cyber-attacks (hacking, SQL injection, etc.), server hardware failures, viruses, malware, and a lack of proper migration. It is probably one of the most disastrous events and should be avoided.

How can you avoid data loss?

To avoid or minimize data loss, website owners should:

  • Regularly backup website files and databases (on-site and off-site).
  • Use secure, reliable hosting services.
  • Implement strong security measures (e.g., firewalls, malware scanners, SSL certificates).
  • Consult or hire a web developer to optimize your database.
What should you do when you have a data loss on your website?
  • The first step is to contact your web hosting provider and check if they can restore your website with a fully functional backup.
  • Hire a professional website builder or an agency that can provide you with regular website support & maintenance.

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